Terms and Conditions

Company Policy / Terms & Condition

• Changes/Cancellations must be made the same day the order is placed.
   

• Net 30 days with approved credit; VISA, Master Card, Discover, and American Express accepted. All other orders shipped prepaid.
   

• Returned check charged $25.00
   

• Overdue balances charged 5.5% per month.
   

• The Towel Depot Inc. reserves the right to delay or cancel shipments based on credit or payment conditions.
   

• We strive to keep our prices as low as possible. However, due to unexpected increases our prices are subject to change without notice.
   

• All sales subject to applicable municipal, state and federal taxes.
   

• Towel Depot Offers Free Insurance on Packages cost $100 or more, you just have to ask for the Insurance in the Customer Notes when checking out for the order,otherwise the package will be sent out without any Insurance.
   

• Towel Depot is not responsible for any Lost Package, Once the package is shipped and left our warehouse its UPS responsibility to deliver the package on time & if the package is lost or stolen from UPS facility it is your Job to notify us, if the Package is insured you will get your full money back.

Return Policy

• We don't offer returns only exchanges are required, if we accept the merchandise as return it will be according to the following :-

• We will deduct a 15% re-stocking fee.
• We will not accept returns on 40 dozens or more.
• Product has to be in unused condition
• Customer will be responsible for sending back the product including shipping charges and responsible for inbound and outbound shipping cost.
• Credit will only be issued if above mentioned terms and conditions are fullfilled.
• Returns are not allowed on Microfiber Towels,500 Shop Towels & Bulk orders, you must request a sample in order to avoid return request.
• As our customer you must honor our Terms and Condition. 

• All items must be exchange in new (unused) condition, and in original packaging. 

• The Towel Depot, Inc. is not responsible for, and will not accept returns for goods that have been mishandled and/or improperly processed (washed, dried or ironed) in the laundry. 

• No merchandise is to be returned without Return Authorization (RA) number from The Towel Depot, Inc. Please include your invoice number and the reason for return.  

• 15% Restocking fees are based on the following :-
  Total Order amount - (MINUS) Shipping  - (MINUS) 15% = Amount you will receive. 
   
• All return merchandise must be shipped insured, freight prepaid. We are sorry, but collect shipments will be refused.
   
• Shipping charges are not refundable: this includes any additional charges for shipping exchanged items
  
  FREIGHT CLAIMS: Notification of freight claims must be made with two (2) working days after receipt of shipment.
  

  All Towels must be washed prior to use.