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Company Policy

For nearly half a century, The Towel has been a worldwide leader in our products, customer service, and price.

To help insure that the product you order is the product you want, we have a team of expert customer service representatives standing by LIVE, ready to assist you and help you through the selection process. For large orders, Will even send a sample BEFORE YOU ORDER to make sure the towels you want are the towels you'll receive.

To keep our business streamlined and our prices low, the following policies are in effect:

Custom Orders :

All custom made products are final sale. We do ship samples prior, Once approved by our customer we then proceed with full and final production, Any defective product must be reported within 6 business days of receipt of goods.


-As a factory-direct wholesaler, The Towel Depot only offers limited exchanges. We do not offer returns at this time.  Call us toll-free at 1-800-585-0314 and speak with one of our customer service representatives if any problems arise with your order. 

-To keep our prices low, and due to the often changing nature of our factory-direct products, we can offer limited exchanges within 5 days of your receipt of a product.  Please speak with our customer service experts toll-free at 1-800-585-0314 about the options. Return shipping, including insurance, is at the pre-paid expense of the customer and a 15% warehouse restocking fee applies.  Shipping charges are non-refundable.

-Exchanges are limited to orders less than 40 dozen, and any exchanged items must be in UNUSED and UNOPENED condition.

-A $20 fee will be included for all returns and cancellation orders.

- Notification of freight claims must be made within two (2) business days after receipt of shipment.


-All shipping charges are non-refundable,

-If customer canceled or refuse delivery, Customer is liable to pay shipping charges, inbound & outbound including products that are free shipping.

-We work quickly at The Towel and orders are usually shipped within 24-48 hours of being placed. Sometimes, however, we understand that you might need your product faster than our free shipping option can get our products to you.

-Please speak with our customer service experts toll-free at 1-800-585-0314 if you need 2nd day, 3rd day, or guaranteed shipping of your order. They will explain the costs and make the arrangments for your expedited shipping needs.

- The Towel also offers rush processing for orders placed before 12PM EST, for a small additional fee ($5). We strive to ship those rush items on the same day, but if we fail to do so, we will refund the rush processing fee.


-The Towel reserves the right to delay or cancel shipments based on credit or delinquent payment conditions.

-We strive to keep our prices as low as possible. However, due to unexpected increases in cost, our prices are subject to change without notice.

-All sales subject to applicable municipal, state and federal taxes.

-All returned checks are subject to a $25 fee.

-Overdue balances are charged 5.5% per month until settled.

Lost Packages/ Insurance:

-If you would like insurance placed on your shipments from The Towel,  please speak with our customer service experts toll-free at 1-800-585-0314 and ask about our $10 insurance option.

-The Towel Depot is not responsible for any package already shipped. Once the package has left our warehouse, it is the responsibility of the selected carrier (UPS/FedEx) to deliver the package on time. If the package is lost or stolen from a shipping facility, please notify us immediately. In the event that the package is insured, you will be refunded the total amount of your purchase, including shipping costs.

Cancellation/ Changes:

-We will happily make changes to your order on the same day it is made.  Please speak with our customer service experts toll-free at 1-800-585-0314 with any questions.

-To help keep our costs low, cancellations are only accepted the same day the order is placed. There is an 8% charge applied to all order cancellations.

-Net 30 days with approved credit; VISA, Master Card, Discover, and American Express accepted. All other orders shipped prepaid.


-Towel Depot cannot make any guarantee on or take any responsibility for the shrinkage of our merchandise. Please note that 100% cotton towels and linen towels will shrink approximately 10% on first washing. All other blended towels, such as 86% Cotton/14% Polyester goods, experience very little shrinkage. Shrinkage is generally based on the amount of heat introduced in the drying process, and entirely out of our control.

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